careers

We're building a team of super-human digital professionals. Do you fit the bill?

Empathy Lab looking for highly experienced professionals who care deeply about their crafts, who want to push the envelope of their abilities, and who thrive on building world class brands — people like us. Don’t sweat whether or not we have a job listing matching your role. If you are awesome, we want you.

We want to be your Employer of Choice!

Empathy Lab offers excellent benefits to Full-time employees. These benefits include medical, vision, dental, life, AD&D, 401k, paid time off, EAP, business casual dress & more!

EOE/M/F/D/V

Note: Please feel free to contact us and to send any additional information through Recruiting@EmpathyLab.com.

Junior Designer

DESCRIPTION:

Empathy Lab, an interactive agency in suburban Philadelphia, is seeking Junior Designer for contract and full-time opportunities. Working under the supervision of the Creative Director, Junior Designers are responsible for look & feel exploration, conceptual and visual development, and final execution of design directions. In addition, they assist in asset creation and presentation preparation.

The ideal candidate will have creative flair and the willingness to expand their skill base to include design for static, dynamic and interactive websites and other projects. Qualified candidates have 0-2 years professional experience as well as formal design training with strong visual design, interaction design and typographical skills. An in-depth understanding of HTML and the capabilities of Web browsers is essential, and knowledge of Photoshop and Illustrator is required. Flash experience is a plus.

While this is initially a junior position there are excellent career progression opportunities to the candidate that shows initiative.

RESPONSIBILITIES:

Translate concepts and ideas into viable website design concepts
Create web site navigation, look-and-feel based on internal direction
Design and develop websites from start to finish
Optimize and create graphics for the web
Editing, updating and expanding existing client websites
Ability to work in a challenging and fast-pasted environment and manage multiple projects.
Meet all assigned deadlines
Confidence to approach work seriously while maintaining an open-minded approach to collaboration and constructive criticism
Understanding of basic marketing principles a plus

REQUIREMENTS:

BA/BS in Design, Interactive Media, Art or related field (or other formal training)
0-2 years professional studio/agency experience
Competent in Photoshop and Illustrator, Dreamweaver
Have a creative eye and excellent design skills
Have a basic understanding of HTML, CSS and website design best practices.
Be passionate about design and have an interest in emerging technologies
Knowledge of Flash/Video/3D a plus

When applying for this position please include your resume and the URL's of some of the websites you have worked on (or just a link to your online portfolio).

Senior Designer

DESCRIPTION:

Empathy Lab, an interactive agency in suburban Philadelphia, is seeking a Senior Designer for contract and full-time opportunities. Working under the supervision of the Creative Director, Senior Designers are responsible for look & feel exploration, conceptual and visual development, and final execution of design directions. In addition, they assist in asset creation and presentation preparation.

The ideal candidate will have creative flair and the willingness to expand their skill base to include design for static, dynamic and interactive websites and other projects. Qualified candidates have 4+ years professional experience as well as formal design training with strong visual design, interaction design and typographical skills. An in-depth understanding of HTML and the capabilities of Web browsers is essential, and knowledge of Photoshop and Illustrator is required. Flash experience is a plus.

RESPONSIBILITIES:

Responsible for the conceptualization and design of interactive projects from concept to completion
Strong understanding of Internet technologies and is able to communicate with UX & Development teams
Work closely with Developers, Project Managers and other internal teams to deliver exceptional results ensuring the creative product meets strategic goals and client expectations
Demonstrate high standards of workmanship, attention to detail and adherence to company process and industry standards/best practices
Manages overall creative tasks for multiple projects and clients
Contribute to new business pitches when necessary

REQUIREMENTS:

4+ years of experience (preferably agency and interactive work)
BFA/BS/BA Graphic Design, Art, Marketing or closely related field
Strong conceptual thinking
A solid understanding of designing intuitive site functionality, interaction, site architecture, user interfaces, and navigation
Driven to define the look and feel of large, industry-leading sites
Advanced knowledge of relevant industry tools including but not limited to Photoshop, Illustrator, Flash
Remains current on creative trends as well as the latest techniques/technologies that help to drive cutting-edge creative
Strong leadership capabilities with the ability to manage/lead junior designers
Must have the ability to successfully organize, prioritize and manage multiple projects in a deadline-driven environment
Self-motivated, driven; ability to work independently
Excellent communications skills; ability to interface with clients on a regular basis
Excellent organizational skills and attention to detail

When applying for this position please include your resume and the URL's of some of the websites you have worked on (or just a link to your online portfolio).

Interactive Art Director

DESCRIPTION:

Empathy Lab, an interactive agency in suburban Philadelphia, is seeking an Interactive Art Director for a full-time opportunity. The Art Director is responsible for concept development and the execution of creative deliverables. These responsibilities include creating and communicating concepts, implementing advertising/marketing strategies and developing interactive design solutions. Reporting to the Creative Director, the Art Director will work with and lead the creative team of designers, copywriters and other production specialists (Flash animators, audio designers, etc). Balancing creative thinking with interpersonal skills, this person will demonstrate an ability to work with the team to successfully translate concepts to visual expression.

The ideal candidate will be a design superstar with 5 years of experience in a digital strategy role with a strong creative background at a digital agency as well as formal design training with strong visual design, interaction design and typographical skills. Experience of working with consumer brands, lifestyle, cosmetic or entertainment experience would be a plus! An in-depth understanding of HTML and the capabilities of Web browsers is essential.

RESPONSIBILITIES:

Develop and communicate industry-leading creative concept
Balance strategic development with client business objectives
Direct and delegate to project creative team and outside vendors and/or specialists
Contribute directly to project design and development
Create comps, storyboards, initial graphic concepts and final deliverables when required
Provide quality assurance of all creative deliverables
Mentor and coach team members through project development and performance management
Build and maintain relationship with clients, partner agencies, photographers, production companies, talent agencies and other vendors
Contribute to the development of the Studio's culture and quality standards
Foster a Studio environment that is on-brand: Collaboration, Trust, Insight, Innovation, Ingenious, Memory, Agility, Drive, Passion, Diversity, and Analytics

QUALIFICATIONS:

Interactive Agency Experience is a MUST!
Experience leading a team of designers, production specialists and writers to creative excellence
Mastery of all the latest design tools, platforms, and versions of applicable software programs -- Mac OS, Photoshop and Illustrator, other
Mastery of visual content creation, including planning and executing shoots for video and still photography
Comprehensive understanding of interactivity and the Web
Well-developed communication skills including ability to articulate creative concepts and rationale for client and team
Experience with strategic brainstorming, campaign development, creative brief development and creative execution
Ability to work on multiple projects simultaneously while maintaining absolute organization
Ability to think and respond quickly maintaining attention to detail
Understanding of motion design and the strengths and limitations of Flash, Ajax, Flex, and other emerging platforms
Passionate for design and creative problem solving
Motivation, decisiveness, organizational skills, efficiency and dedication
Love of collaboration across disciplines with team members at all levels

When applying for this position please include your resume and the URL's of some of the websites you have worked on (or just a link to your online portfolio).

Account Director

Our ideal candidates will have functioned as an interactive Account Director in an agency environment with at least 7 years of account management experience and 2 years experience operating in relevant leadership capacity. Candidates must have a proven history of applying insightful strategy development and exceptional management skill to client work. Passion for brands, technology, business, innovation, people, measurement, success, and collaboration is paramount. The successful candidate must possess the ability to identify ideas and create opportunities for our clients and have the natural ability to guide them and our growing team down the right path.

Position Responsibilities:

This position has two key areas of responsibility designed to work collaboratively to accelerate the growth of 1) our clients 2) our agency.

Client-Facing Responsibilities include:

Leading the team as the expert digital marketing partner within the client’s organization
Acting as overall client and inter-agency marketing owner and plan leader
Creating compelling customer value propositions and digital marketing strategy
Using strong communication skills to build effective relationships
Collaborating on common goals with client’s product and marketing teams as well as each of their respective external alliance partners, agencies and other vendors
Further integrating our suite of digital, interactive solutions and services
Leading development of communication strategy and messaging plans
Collaborating on the development of measurement and metrics plan as needed
Working with our Executive Leadership Team Client Engagement Lead to build relationships and grow a new business pipeline within the client's organization

Agency-Facing Responsibilities include:

Leading our teams in developing and implementing strategic recommendations around our innovative solutions and services
Managing stakeholder expectations and communication flow with the project team
Scoping and managing risk that accurately identifies and assesses scope changes and their impact to the schedule and budget
Working with team leads to define and document the overall scope of internal projects

Experience, Skills, Knowledge and Abilities

Degree is in marketing, advertising, communications, or a related field
5+ years of demonstrated track record of developing and growing client relationships - strong client references are necessary
Strong knowledge or experience in marketing and advertising, with particular emphasis on interactive media, strategy and analytics
Creative thinking and analytical problem solving
Strong interpersonal and communication skills
Track record of leadership, coaching and mentoring abilities
Proven ability to manage projects to successful completion, multi-task, and work within tight deadlines
Sound business acumen; strategic skills; common sense
Ability to lead a team effectively and provide direction to other members on the team
Strong negotiation skills

Project Manager

Project Managers serve as experts in all phases of an interactive project lifecycle, are our clients' primary point of contact and is responsible for managing internal team workflow and task assignments.

Our ideal candidates will have functioned as an interactive project manager in an agency environment with expertise in leading project through all phases of an interactive project lifecycle.

Position Responsibilities:

Demonstrate expertise in all phases of an interactive project lifecycle
Able to quickly gain an understanding of our clients’ industries, business and project objectives
Interface daily with clients as the primary point of contact
Analyze and prioritize project activities and client needs, while establishing realistic deadlines
Achieve consensus among diverse and dissenting viewpoints, while effectively translating ideas into prioritized and actionable steps
Create, maintain and present project plans and other relevant project documentation
Create project status reports, client friendly schedule, milestone and deliverable progress materials for our clients
Manage internal team workflow and task assignments
Collaborate with information architects, graphic designers, copy writers, HTML developers, Flash developers, and programmers to problem solve and execute project challenges
Have a “can-do” attitude that fosters a positive productive working environment, especially in stressful or pressured situations
Be flexible, organized, open to feedback with excellent follow-through skills
Thrive in an entrepreneurial environment and provide hands-on troubleshooting and best available solutions
Balance a sense of urgency with calm and confident demeanor
Work effectively as part of a team and independently to meet agreed-upon deadlines
Travel to client locations (mainly in PA and NJ) for meetings as needed

Essential Skills and Experience:

Bachelors Degree preferred
3+ years experience managing website
2+ years experience in an interactive agency or similar client services environment
Ecommerce experience preferred
Excellent oral and written communication skills
Ability to maintain high level of organization and attention to detail
Ability to remain flexible and responsive when faced with multiple urgent requests
Ability to approach and communicate with a wide range of personalities
Ability to manage multiple projects in a fast-paced and challenging environment
Demonstrate versatility, conviction, and a commitment to outstanding client service
You must be able to represent our company at all times with professionalism and integrity whenever you interact with our clients
Proficient in Microsoft Project, Excel, Word and PowerPoint
Working knowledge with Visio

Senior Flash Programmer

We are currently seeking an experienced Senior Flash Programmer to join our Philadelphia area team of professionals. The Senior Flash Developer will work with our team of designers, architects and developers to plan, design and build flash based elements for our web based applications.

Our Ideal candidate has 3+ years experience independently building and architecting Flash internet applications, working directly with clients, and a solid background in object oriented development.

Position Responsibilities:

Collaborate with client and internal team to develop appropriate solutions
Provide low risk, simple solutions to meet client needs
Architect technical solutions for application development
Write custom code for flash based applications
Work independently and efficiently to meet agreed-upon deadlines
Able to quickly gain a thorough understanding of our clients' industries, requirements and objectives
Be proactive in communicating status/issues with team/management
Provide business development support by laying out the requirements for a proposed solution
Represent our company with professionalism and integrity whenever you interact with our clients

Essential Skills and Experience:

Bachelors Degree in computer science or a related field, or significant equivalent experience
3+ years experience independently building and architecting Flash internet applications, working directly with clients, and a solid background in object oriented development.
Agency experience is a required
You must possess a strong understanding of web development principles and the ability to develop simple solutions to complex problems
Highly proficient in building flash and flex applications, video integrations, object oriented design patterns and have experience building data driven applications
You must possess a strong understanding of web development principles
You must possess proven leadership abilities
Strong oral and written communication skills
Ability to collaborate with team members and possess efficient problem solving skills
Ability to approach and communicate with a wide range of personalities;
Self-starter with strong self-management skills
Strong attention to detail and desire for quality

When applying for this position include your resume, salary requirements, and links to the three websites you’re most proud of and a description your involvement in each.

Quality Assurance Manager

Our ideal candidate will be senior level, have agency experience, a keen eye for detail, a solid understanding of QA processes, and extensive experience in testing web applications, not software. They must also have experience in creating the manual testing, conducting the test and then analyzing the test. All of those components would call for an ideal candidate.

Responsibilities:

Able to quickly gain an understanding of our clients’ industries, business and project objectives
Assist clients in developing plans for managing quality across multiple vendors/partners
Work independently and efficiently to meet agreed-upon deadlines
Work towards perfecting the QA process and practices for the company
Manage a small team of QA testers (Including, hiring, mentoring, and work assignment)
Manage all aspects of the testing workflow from requirements gathering - UAT
Create and execute test plans/scripts from requirements documentation
Test applications for visual and functional accuracy on multiple browsers and operating systems
Facilitate load and performance testing with third-parties
Log defects in our tracking software and manage the resolution of the defects
Report on the status of the testing process
Represent our company with professionalism and integrity whenever you interact with our clients

Requirements:

Bachelors Degree in computer science or a related field, or significant equivalent experience
3+ years experience independently leading testing practices for an interactive agency
Agency experience is a required
Extensive experience with developing QA teams/methodologies, creating and executing test plans/scripts, developing test reports, and managing the defect tracking process.
Strong oral and written communication skills
Ability to collaborate with team members and possess efficient problem solving skills
Ability to approach and communicate with a wide range of personalities;
Self-starter with strong self-management skills
Strong attention to detail and desire for quality

Vice President, Integrated Marketing Strategy

Role Summary

Empathy Lab is seeking a VP of Integrated Marketing to lead integrated marketing solutions across multiple clients. We are seeking a collaborative, outgoing, creative leader. The VP of Integrated Marketing will be an expert in multi-channel marketing, possessing a broad set of media, marketing and management skills. Working closely with the respective Account Directors this position will have ownership and direct responsibility for all media-related initiatives. This individual will be responsible for the development of strategy and the writing of media plans to meet client’s marketing objectives and the subsequent performance analysis. The ideal candidate will possess a pioneering attitude, lead clients in establishing a vision for their integrated marketing initiatives, have experience in interactive and direct marketing and social media, have a working knowledge of analytics and be experienced in turning insights into strategic marketing plans. This role will be part of the core leadership team and reports directly to the CEO.

Core Responsibilities

As VP of Integrated Marketing, you will:

Serve as a senior leader for Empathy Lab and an emergent leader in the company who provides relevant, timely cross-media expertise
Understand how to translate brand marketing objectives into succinct digital and direct marketing strategies
Counsel client brand teams to help them understand the value of multi-channel traffic-driving strategies
Identify opportunities for Empathy Lab to provide integrated media solutions to current and perspective clients
Act as a thought leader in the creation and implementation of the agency’s POV on ROI measurements, methodologies and trends
Develop and continually evolve a user-friendly “toolkit” of innovative analytical techniques and methodologies to demonstrate marketing/business performance and deliver data-driven insights that optimize clients’ marketing strategies and tactics to ultimately build their brand and business
Help measure Empathy Lab’s impact by using data management, metrics and analysis to make our marketing efforts smarter and more impactful over time
Maximize clients’ ROI through ongoing program measurement, disciplined testing and results-based performance management
Help integrated teams build forecasts for programs and include track-able measurement touchpoints to measure ROI during execution
Evaluate and assess metrics post-program to provide ROI analysis in program/campaign reporting

Strategic Capabilities:

Contribute to strategic initiatives. Articulates departmental and Empathy Lab’s view on customer segmentation, media strategy tactics and execution. Ensures that strategies align with objectives and that project goals are met.
Oversee development of data-driven program strategies and analyses for clients (e.g., identifying target customer segments and profiles and define strategies for reaching them with outbound communications resulting in the achievement of project objectives including lead generation, increasing purchase intent, transactions, etc.).
Draw insight from program results and ensure dialogue with client and internal team on informed strategic implications.

Management:

Work closely with account, creative and measurement teams to ensure media plans and creative/measurement work are strategically aligned, client needs are met and Empathy Lab’ quality levels are maintained
Participate in agency leadership initiatives
Promote positive working relationships within the department, the company and the vendor community
Establish trust and credibility with clients

Requirements:

10 years marketing experience
Digital and Direct experience required
Agency experience preferred
Healthcare & Retail experience highly preferred
Thorough knowledge and understanding of interactive media (display, SEO/SEM, Social)
Experience in developing, implementing and measuring direct marketing campaigns
In depth understanding of multi-channel media planning and performance analysis
Ability to translate marketing strategies into platform-agnostic communication plans
Proven analytical skills – including experience interpreting and analyzing large sets of multi-channel marketing data into actionable marketing strategies that generate measurable results
Experience in defining and capturing marketing analytics opportunities within client engagements
Ability to articulate results for business audience (internally and externally) with clarity and persuasiveness
Creates compelling visual representations of data
Creative thinker; able to develop unique methods of analysis where traditional methods do not yield results
Data modeling, direct/digital marketing test design, and customer segmentation
Familiarity with digital media measurement tools such as Dynamic Logic, DART, Insight Express, Google Analytics, Omniture, etc.
Background in media planning, brand planning, customer research, marketing analytics, and/or statistical analysis required
Ability to travel as necessary

Information Architect

DESCRIPTION:

Empathy Lab, an interactive agency in suburban Philadelphia, is seeking senior-level Information Architects for contract and full-time opportunities. The Information Architect (IA) is responsible for all aspects of the user-centered design process, from user research through design implementation. This person will design, lead, and analyze user research activities and leverage the findings into cohesive site architectures, wireframes, and functional specification documentation for web sites and applications. The IA will collaborate closely with strategists, account managers, designers, and developers to create the best possible user interactions and task flows while being mindful of key branding and marketing concerns.

RESPONSIBILITIES:

Design, lead, and analyze user research and usability testing initiatives
Develop personas and scenarios to inform the design process
Strategize with client and team regarding task analysis and task completion user flows
Create content hierarchies, site maps and navigational models that are aligned with the defined, and/or expected, user experience and business requirements
Create wireframes that illustrate site layout, navigation, controls, and content prioritization
Articulate user experience issues and concerns and overall design principles to team members and clients
Translate complex concepts into interactive experiences through the design and/or implementation of Web site architectures
Collaborate with designers on visual comps and provide input from an information architecture perspective
Focus on HCI and user centered design principles and uses these elements as foundation for design solutions and informational approach
Consult on any changes to information flow during site build

REQUIREMENTS:

Ability to lead user-centered design initiatives from inception through implementation
Ability to collaborate with designers, strategists, managers, and technologists
Ability to communicate design rationale to internal team as well as clients
Ability to address user needs in the context of business goals, branding, and requirements
5+ years of professional experience as an Information Architect, User-Experience Architect, or Interaction Designer
Agency & eCommerce experience is strongly preferred
Bachelors Degree in psychology, design, or computer science
Extensive experience in information design and user scenarios
Excellent written and verbal communication skills

To apply, please send a resume and work samples (site maps, wireframes, research plans, etc.) to Shawn Berven, Creative Team Manager, at sberven@empathylab.com

Front End Developer

Empathy Lab is currently looking for experienced front end developers.

Duties:

Hand code HTML/DHTML/XHTML/CSS pages
Write object oriented Javascript/AJAX (Either JQuery or Prototype)
Convert raw images and layouts from a graphic designer into CSS/HTML/XHTML pages
Work with design team and Project Managers to build and refine graphic designs for websites.

Qualifications:

3 years minimum experience with HTML/XHTML, JavaScript, and CSS
2 years minimum web programming experience, including PHP, ASP.Net or JSP desired
Agency experience desired
Self-starter with strong self-management skills
Strong attention to detail and desire for quality
Understand technical and functional design requirements
Must have strong skills in Photoshop, Fireworks, or equivalent application(s)
Experience creating 508 compliant sites is desired