When everyone reaps the benefits of AI, how do you differentiate and grow? With empathy.
Today, with AI and seamlessly connected data, brands can become more empathetic than ever before.
Not only can you tailor your experience to the preferences, behaviours, and needs of a specific individual. But you can detect emotional cues and respond conversationally, in real-time. Becoming more engaging, responsive, intuitive and connected. On a greater scale.
That’s if you really understand the technology required.
Empathy Lab is an AI-native agency born from EPAM. We bring 30 years’ experience in pioneering technology for global brands. Making us the perfect partner to lead you in this new world.
Kevin Labick
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Conshohocken
Introducing Empathy Lab. The launch of something...needed
The brands who will define the next decade are not the ones that use AI first, but the ones that use it most thoughtfully. Welcome to a new brand world.
Blending AI + human wit to create a bolder brand world for one of Sweden’s biggest insurers
With the magic of generative AI, plus real-world humour and vision, we brought Dina Försäkringar to life. Giving it a memorable look and voice that truly connects with people.
Patrick van der Vliet
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Amsterdam
Omnimodal experiences: A new era of smarter, seamless, more human-like interactions
Omni-Modal is the next frontier in Customer Experience. Discover how to forge deeper customer connections by tailoring to the individual, not the channel.
We restyled loyalty with HUGO BOSS, on the blockchain
We are working with HUGO BOSS to completely redesign their loyalty program, globally. Built on the blockchain, our data-powered concept creates tailored rewards based on customer behavior, on and offline.
Paul McCormick
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Adapting to AI orchestration: what retailers need to know
We all know AI is reshaping customer experiences. The next leap? Just one prompt will manage your life – from shopping to travel. But is your brand ready?
A natural evolution for the expert in natural beauty & well-being
We helped Aroma-Zone grow its footprint across Europe with a slick new e-commerce platform that beautifully blends educational content and a joyful online shopping experience.
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“We meet demand for a new type of agency. Seamlessly integrating CX consulting, data strategy, AI innovation, and creative services. To deliver holistic solutions for global brands.”
Phil Wilce
Creative Director | Empathy Lab
Interested in exploring AI’s potential for empathy?
It all starts with a conversation.