News & insights
Explore the latest news and views from the Empathy Lab team.

AI’s marketing transformation: from automation to elevation
The brands who will define the next decade are not the ones that use AI first, but the ones that use it most thoughtfully.

The dual potential of AI in loyalty
The time for AI adoption is now, according to findings from EPAM and Antavo’s Global Customer Loyalty Report 2025. It’s not just improving customer engagement but streamlining operations too.

Navigating the future of retail media networks
Retail media is now recognized as a significant driver of profit. Learn how it can reshape how you engage with consumers.

Bringing synthetic consumers to life
Discover how AI-powered personas can drive research, refine insights, and empower innovation.

Introducing Empathy Lab. The launch of something...needed
The brands who will define the next decade are not the ones that use AI first, but the ones that use it most thoughtfully. Welcome to a new brand world.

Omni-modal experiences: A new era of smarter, seamless, more human-like interactions
Omni-modal is the next frontier in customer experience. Discover how to forge deeper customer connections by tailoring to the individual, not the channel.

Adapting to AI orchestration: what retailers need to know
We all know AI is reshaping customer experiences. The next leap? Just one prompt will manage your life – from shopping to travel. But is your brand ready?

5 innovation trends every business leader should know
The world of technology is evolving at breakneck speed, reshaping industries and redefining possibilities.
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