Introducing Empathy Lab. The launch of something...needed

The brands who will define the next decade are not the ones that use AI first, but the ones that use it most thoughtfully. Welcome to a new brand world.

Adapting to AI orchestration: what retailers need to know

We all know AI is reshaping customer experiences. The next leap? Just one prompt will manage your life – from shopping to travel. But is your brand ready? 

Navigating the future of retail media networks

Retail media is now recognized as a significant driver of profit. Learn how it can reshape how you engage with consumers.

Bringing dynamic consumers to life

Discover how AI-powered personas can drive research, refine insights, and empower innovation.

5 innovation trends every business leader should know

The world of technology is evolving at breakneck speed, reshaping industries and redefining possibilities.

Omnimodal experiences: A new era of smarter, seamless, more human-like interactions

Omni-Modal is the next frontier in Customer Experience. Discover how to forge deeper customer connections by tailoring to the individual, not the channel.

The dual potential of AI in loyalty

The time for AI adoption is now, according to findings from EPAM and Antavo’s Global Customer Loyalty Report 2025. It’s not just improving customer engagement but streamlining operations too.